disputing stubhub charge with bank

This is a growing problem that negatively affects everyone involved: it raises prices, causes market insecurity, and can even cause supply chain issues. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Some banks and credit card companies may offer chargeback protections for other transactions, such as online sales, beyond those covered by federal law. In order to approve or deny a dispute, the issuing bank will scrutinize the cardholders claim. Rayleigh, Essex, SS6 7UP. Compare the cost in points or miles to cash, and see which option is best. It took just a few minutes of explaining the situation for my card company to refund me and initiate their disputed claims process. The merchant failed to provide the goods or services promised. (Getty Images). Casey Bond and Emily ShermanApril 5, 2023. Commissions do not affect our editors' opinions or evaluations. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Marriott Bonvoy Business American Express Card, Southwest unveils stunning new Hawaii-themed aircraft, How to redeem Chase Ultimate Rewards points for maximum value, IHG Rewards Premier Business card review: The annual fee is justified. Keep in mind that the first person you speak with may not have the authority to do what you want. This process occurs strictly between the two banks. My issue Kaila is that I never intended to BUY the tickets in the first place! Some banks also offer automated phone services, voice messaging or a callback system so you don't have to stay on hold while you wait to speak with someone. This would only be warranted when both the cardholder and the merchant feel strongly about a dispute, and each has submitted evidence to support their claim. Copyright 1997-2023 Ripoff Report. NFL Ticket Exchange on my last order had an extra confirmation screen (like every other web site except YOUR web site) AND sent me a text asking me to confirm my order before they confirmed the sale of the tickets back to the seller. Now, this step isnt required to dispute a charge with your credit card company if the issuer has other avenues to request a dispute. Feel free to help me if you have suggestions or if you just want to write them on my behalf. They also took about 45 days to let me know they wanted more info, and I had to submit a packet of backup and it's still not 100% but they did reverse the charge after that and now stub hub has 60 days to respond. Re: Disputing A Charge = Locked StubHub Account? Email address Create your store Build your dream business for $1/month Start your free trial, then enjoy 3 months of Shopify for $1/month when you sign up for a monthly Basic or Starter plan. Usually chargebacks are used to reverse a payment in the case of a billing error, unauthorized credit card use or failure to deliver a product or service. If you have an existing relationship with a personal banker, getting in touch with that individual may be the best way to resolve your problem, says Andy Mardock, a certified financial planner and founder and president of ViviFi Planning, a financial planning firm in Bend, Oregon. Has anyone else received this email? Note that if you tell them you are going to protest a charge on your credit card, they send a littany of threats instead of trying to work the issue out with you. Receive 1 Free Night Award every year after your Card renewal month. And it would be nice to have a conversation with somebody that actually will discuss what my real concern is instead of spoon feeding me your standard talking points. A bank dispute is the process through which a cardholder rejects fraudulent or inaccurate charges on their credit card statement with their issuing bank. Any disputes that are closed and reopened again will result in your account becoming permanently deactivated. On that screen I must have accidentally clicked on the one-click payment and next thing you know I have an email saying I have purchased $1300 in tickets. And fundamentally this happened because it is way too easy to accidentally buy tickets on your site. It's not easy to get a lower interest rate, but it's possible if you follow a few steps. Keep receipts, photos and any communication youve made with the merchant to try and resolve the issue. If you have AmEx, you're golden. Some bank disputes can prove easy to settle. This report was posted on Ripoff Report on 12/21/2015 03:51 PM and is a permanent record located here: The customer's only remedy with StubHub is a chargeback, and you are trying to bully people (e.g. $470. Corporate Advocacy Business Remediation and Customer Satisfaction Program. Overall, there is little evidence that detox diets help eliminate any of these compounds. Despite the many hoops they must jump through, however, the process is surprisingly straightforward for cardholders. Most word processing applications have a template you can use so your letter is formatted correctly. refund from an airline when your flight is canceled, Credit card fraud vs. identity theft how to know the difference, Do Not Sell or Share My Personal Information. Attach any evidence you have regarding your problem with the product. The cardholder simply didnt like the goods or service in question. Weve all been there you open up your credit card app or check out your account online to pay a bill or look over recent purchases, and you notice a charge that doesnt add up. Stubhub Why doesn't Stubhub Allow Charges to be Reversed in the First 30-60 Minutes? in your letter below) into not using their only remedy. Just as with billing errors, the bank has two billing cycles to respond to your claim and either return the funds to your account or explain why your chargeback is being refused. How To Find The Cheapest Travel Insurance, many credit cards offer these additional protection for consumers. You may be surprised by a cordial response. This site does not include all credit card companies or all available credit card offers. Considering the cost involved in filing a chargeback, it may be more cost-effective to them to simply eat the losses. Stop losing money to chargebacks. Stubhub Stubhub embarrasses me in front of the little on and made her cry I will never use stubhub again and you should not either. Your account will stay inactive until you: Drop the dispute Pay StubHub the amount you owe Was this answer helpful? RV involved in hail storm , my RV roof started to leak progressive RV insurance is trying to play the blame game, Kalyan Pathuri Scamming Experiences Over Years - Investment scam is the elephant in the room that everyone is aware of yet doesn't acknowledge in the open, and that is the very act that every investment scammer out there takes advantage of. All they have to do is withhold the "Congratulations you sold your tickets" email that goes to the seller for one hour and joila, it's fixed.4. Jennifer reviews, fact-checks, and evaluates wikiHow's legal content to ensure thoroughness and accuracy. Certain hotels have resort fees. If you are unable to get a refund from an airline when your flight is canceled or even trying to refund tickets from an airline thats gone bankrupt, disputing the charge is likely the best option to resolve the issue. Related reading: Credit card fraud vs. identity theft how to know the difference. If either of the other two options are true, though, the bank will file a chargeback on the customers behalf, and reverse the transaction. Its important for cardholders to understand their role in the bank dispute process. But for those who have also sold tickets through Stubhub, they will just take the money out of your other ticket sales if you cancel the credit card or dispute it. Because chargebacks are not guaranteed, it is important to not use your chargeback ability as a replacement for monitoring your accounts for fraudulent use. This article has been viewed 6,135 times. A merchant can be justified in rejecting a bank dispute if they believe its a case of friendly fraud. Your account will remain deactivated during the dispute process. That has nothing to do with my complaint. In most cases, this is the end of the chargeback process. Instead I get smoke screens, delay tactics, threats like the below, and form letters talking about e.g. Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. For instance, if the merchant believes that: These are just a few possible scenarios. Cherry valley New York, Rustys Rod Shop Rusty Grindle Criminal activity and thousands in damages to my 6 figure truck build. Are you sure you want to rest your choices? I wont go into the details, but there are multiple other ways you could prevent accidental purchases, but you choose not to. Online banking has made it easy to stay up to date on your available funds. Has your experience with this business or person been good? If they have already charged your card, dispute it with your credit card company. Still a little confused? Merchants will have a harder time, given the fees and other additional headaches they will need to negotiate in order to file a winning representment. Knowing how and when to use chargebacks is one of the ways in which you can become a more savvy consumer and user of credit cards and financial products. entities, such as banks, credit card issuers or travel companies. StubHub Community Support Selling Tickets Dispute Cancellation Fee Topic options niki_020 Waterboy Answered! Please note Chat is not available on mobile devices. The Federal Trade Commission lays out your specific rights and the guidelines you must abide by in order to be protected. In addition to writing for Forbes.com, Aaron is a full-time professional advisor to Fortune 500 companies at a global consulting firm. This post contains references to products from one or more of our advertisers. You should always consider calling first to provide initial notice of the error. Step two: Fill a charge dispute with your issuer Most issuers offer an easy way to do this online, including Amex, Chase, Citi and Bank of America. First of all Stubhub makes A LOT of money when people make this mistake so they are highly motivated to have people keep making this mistake. In order for your account to be reactivated you must drop the dispute directly with your bank or Credit Card Company. If you cant find where to submit a dispute online, you can also call customer service and dispute a charge that way. The merchant and their bank will then have a period of time, usually around 10 days, to respond to the banks inquiry. Who's crazy enough to start this website? https://www.ripoffreport.com/reports/stubhub/internet/stubhub-why-doesnt-stubhub-allow-charges-to-be-reversed-in-the-first-30-60-minutes-inte-1275595. Thanks to all authors for creating a page that has been read 6,135 times. This federal protection only extends to purchases over $50, and the sale must have taken place in your home state or within 100 miles of your address. This means youll need to send in a formal dispute letter by mail (yes, snail mail) within 60 days of the disputable charge. the General manager said Hollywood Florida, Patsy Ward Hollywood Public Defender Patsy Ward is railroading a disabled autistic child to prison Los Angeles California, Regal Keto Shark Tank Regal Keto Diet Pills Reviews This weight is usually regained quickly once you go off the cleanse. Sometimes this option isn't possible. Managing chargeback risk can be a full-time job all by itself. Post a complaint on social media to get your bank's attention. A chargeback occurs when you successfully dispute a charge on your credit card. Worst case, I thought I was going to be brought to a screen were I would confirm or enter my credit card 3 digit security code. You should have the option to opt for a refund on the StubHub wallet page in your account on the desktop site. They don't even pay the seller for 5 days!!! In fact, COVID-19 has led to an increase in chargebacks as . For most cardholders, the easiest way to dispute a charge is to contact their issuing bank through their preferred customer service channel. Send multiple email messages. This article was written by Jennifer Mueller, JD. Copyright 1997-2023, Ripoff Report. Thankfully, its not a job you have to do alone. And most of the top credit card companies will work with you to resolve the issue. Find out what's required before you go, and remember to bring your paperwork or electronic documents. Given everything I've read on here, this seems way too good to be true. These deadlines are the same as those for billing errors. My life mission is to get my $600 back. I have already filed the chargeback and I will not be deterred by your policy of threatening customers. Finally, chargebacks are intended to resolve legitimate billing errors. Most often, chargebacks are issued for one of the following reasons: Generally, chargeback abilities are limited to 120 days from the date of purchase and are not meant as a way to protect against loss, damage or theft after a product has been delivered or as an extended return protection or warranty benefit. Dont worry: we get it. You will not be able to add any new ones nor will you be able to modify any existing. Follow @TeamStubHub where our CS team is just a tweet away! Research source. Well also provide a step-by-step guide to help you navigate the system successfully. A charge is sent back up the line from your account to your card issuer to the merchant bank and back to the merchant, all through the payment network used (such as Visa or Mastercard). This is also known as a chargeback. strict standards for business conduct. When they use the word "marketplace", what it really means is thatyou just got scammed. Follow these guidelines to resolve problems with your bank. You also may have to explain the methods you pursued to resolve the problem with the merchant before attempting a chargeback, or why those methods were unavailable or ineffective. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Or maybe the charge doesnt reflect a return youve made. Actively reaching out with your bank may be your best bet. I immediately (within SECONDS) opened a chat window and asked them to reverse it, and they refused. Finally, you can always submit your chargeback request in writing to your credit cards address for Billing Inquiries. Note that this address is usually different from the address where you send your credit card payments. I have never sold tickets in my life and I am not a professional scalper. Jennifer Mueller is an in-house legal expert at wikiHow. This guide shares an overview of chargebacks, how the dispute process works, and how to prevent them in your online store. Stubhub tries to hide behind the mask of "we are just a marketplace you bought the tickets from someone else and we cannot reverse since the transaction is between you and another person." When you know how credit cards work, you'll use them responsibly and stay out of debt. If your problem is complex, you may have to use two or more strategies to resolve it. We'd love to hear from you, please enter your comments. I want my $600 back, and I would like you to consider fixing this problem on your site so this does not happen to other people. De Ruyter New York, Progressive RV insurance Blowing me off. How much of your loss you'll be responsible for depends on whether the fraud involved an ACH transfer, check, credit card, debit card or ATM card; how quickly you reported the fraud; whether your account is in good standing; and whether you were negligent, among other factors.

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