jjshouse return request

BBB File Opened: 10/17/2019. Company: TOP BRIDAL PTE. The bags should be kept dry to prevent them from becoming distorted from dampness.3. Read More Business Details. All the return item(s) will go through inspections. This company responds to reviews on average within . Find the item you wish to return, click "Submit Request", then youll go to the page where you can submit your return request. - Once your order has been shipped, it can no longer be cancelled. First it tell you to write why you are returning it but when you hit submit after you write your explanation. Click on the unpaid order you want to complete payment on. All returnable items must be unwashed, unworn, unaltered, and in original condition with their tags still attached. No returns and no exchanges for personalized items. Update:Dear customer,I have carefully reviewed your comment and all the communications we have been exchanging with you. You will be responsible for all return shipping costs. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! 6. What other shipping & returns policies does JJ's House offer? LTD.; Address: 50 Raffles Place, #30-00 Singapore Land Tower, Singapore, We use cookies to provide you with the best possible experience. Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Have a nice day~, Very disappointed that my first experience was a not a full un refundable item, the dress I ordered was similar to on their web site but obviously the one on the website is the real deal, cheaper material which means its not as nice as the one it shows online. The shipping costs depend on the weight of the order, the country of destination and the shipping method, if you put all items in the cart and go to checkout, you will see the shipping costs, which are automatically calculated by the system. Date of experience: 28 April 2023. We suggest you order a fabric swatch to view colors in person. For more information regarding Try-On dress returns, please see our At-Home Try-On Program. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 4. I attached some pics to see it! Personalized items cannot be returned. And you need to confirm the return delivery status by yourself. Replies to negative reviews in < 24 hours, 50 Raffles Place, #30-00 Singapore Land Tower. You are qualified to get a full refund if your items are defective, damaged or mis-shipped. This return policy does not apply to our business resellers. Find the order that you want to return on the "My Orders" page. I then had to spend another $300 on another dress on short notice. Share your photos and videos with others to prove the truth of your words. Highly recommend JJ's House to every mom I know with daughters!! * We cannot process any products that are returned without our prior knowledge. JJ's House's reply: Dear customer, Thank you for your review. Order Number: Write an Inquiry: *. Your satisfaction is utmost important to us and this is absolutely our work power. The rare precious leather bags should be carefully handled as they are rare to find. Hanging on a hook or hanger is not advisable since it can distort the shape of the bag. I have tried every night since I received the dress to get a return for but the site never let's it submit. For most of adult dresses, we can make it with your measurements and the dress will fit you well. All Rights Reserved. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. JJsHouse.com Reviews F Happiness Grade Company Reviews Questions Returns Process 28.57% - Difficult Visit Website F Returns - Difficult 28.57 % Industry Average " Whatever you do, do NOT buy from this company. Your satisfaction is of utmost importance to us. Decoration covered handbags should be swiped clean separately with a dry cloth after washing. 2. 2. Not your bra size! We do charge a return shipping fee, but with our return label, usually the price would be lower than other shipping companies. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used dont go to waste. I had to order a size larger than I normally wear, that's OK, all dresses fit different. All returned or exchanged products must be in their original condition. Contact our Customer Serviceto initiate the return process within 14 days upon receiving your item(s). The handbag should instead be stored in an open basket. Excellent experience with this place! 1. ), Thank you for your kind review.Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. I ordered from JJhouse because of their no worries return policy. We also ensure all reviews are published without moderation. 5. It paid off! Hope to hear from you soon. My beautiful dress for the best day of my life (so far). By creating an account, you agree to Terms and Conditions and Privacy Notice of JJ's House. 2. The fees you pay for the try-on dresses will not be refunded. The logic is to make the gum hard so that it can't then be removed with ease. The pins that come from China btw are stuck at customs. We take your security very seriously, therefore your details are safe with us. You can also contact customer service to provide your PayPal account after returning the package. Cancel order > 120 hours after payment: Refund of shipping fee only. How good is their customer service for returns? It's an amazing dress! All absolutely perfect and precisely as advertised. Leather is particularly vulnerable since overexposure to sunlight makes the leather brittle and stiff. 2. If you wish to return any or all parts of your order, you will need to contact customer serviceat Contact Usand obtain a "Product Return" form that must be included with your package. If you've forgotten your password, please click this link to reset your password. Expedited Shipping, Standard Shipping, and Super Save Shipping are available for most of the countries that we ship to. How can I make sure all of my dresses are the same color? Have a nice day.----------------------------------------------------------------------Replied:Dear customer, Thank you for your feedback. 6. Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition. 5. - Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund. Unpaid orders will be cancelled automatically in 5 days.". Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). You may need to Contact US to initiate the return process within 14 days upon receiving your items. We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. No returns and no exchanges for perishables, earrings (including jewelry sets containing earrings), and personal care items (including lingerie, etc) due to hygienic reasons. Leather handbags should be cleaned using a specialized leather detergent with a soft cloth to avoid scratching the material. At JJ's House, we understand that you may want the dress to ideal fit! Have a nice day~ VC Vimari Claudio-Vega 2 reviews Your satisfaction is utmost important to us and this is absolutely our work power. Have a nice day~ Denise Finley 2 reviews US An hour ago Verified If your item arrives damaged or defective, please request a return in My Orders or Contact Us directly for assistance with processing your return. It takes weeks to receive the order, Dear penny_leach,We have our own size chart on the website, and it is strongly recommended that you choose the size according to the size chart.Sorry to hear that shipping status is not updated regularly. Wear an unpadded bra (your dress will have a built-in bra), Pull tape across the fullest part of the bust, Usually about 1 inch (ca. Please note that different types of fabrics do take the dye differently, and will not match perfectly. * We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information. Otherwise, we cannot find your order in our system and process the return just by the package received. Hope we can serve you again in the future and make you a happier customer.Have a nice day~, Beautiful! Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! 4. That means no one else will be able to wear that dress once it's made. Please Note: On JJsHouse.com.au , each dress is made from scratch according to customers' specifications. The item must be returned in its original condition (if eligible per the return policy). It was perfect and beautiful like I imagine. Its really beautiful. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Could we get color swatches to see what the colors look like in reality? CANCELLATION POLICY JJsHouse.com.au uses solid and exquisite threads only to make comfortable dresses. I then had to spend another $300 on another dress on short notice. JJsHouse.com has collected 236 reviews with an average score of 4.23. I didn't have time for alterations. As of April 14, 2022, JJ's House does allow modification & cancellation policies. You can use them to: We have helped over 300,000 people with their problems. Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same color. Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). Beautiful You.Dresses made by hand, made for you.From bridal designs destined to make a statement,To prom gowns for unforgett. Before the claim is resolved, please keep all products in their original packages. The dress was very well constructed. In case of water stains, the bag should be left to dry naturally but away from artificial heat sources. For an unpaid order, you can place a new one as you want and put in the correct details. I purchased a dress and evening purse and am very happy with both. Bulk orders with multiple sizes/variations of items of the same type. Doesn't look like the picture at all. 4. Before placing an order, you can check the specific processing time on Each Product page. * As all items (including standard size) are made-to-order, we cannot afford to accept the buy-many-keep-one purchase. All were the exact color we expected and the quality was amazing for the price. Submit a return request at Contact Us to Customer Service within 7 days upon receiving your order. 3. One should never leave the handbag unattended irrespective of where one is. In the event the business is responsive, complainants allege JJ's House may deny refund requests, but . Don't be afraid to order it! Hope we can serve you again in the future and make you a happier customer.Have a nice day~. Select the item(s) that you want to return. Currently, for a better return experience, we offer return labels for our customers from specific countries. JJ's House will only issue one prepaid return label per order. For returned items, we refund the price paid for the returned item(s) plus applicable taxes. View the, Yes. Some people cannot afford the leather bags while some hate it because of their hatred against some animals.One should not be worried of this since there are bags made from faux leather, which is a synthetic leather made from plastic. It felt great! All were beautiful. I bought this from jjshouse, i like it very much:). The sooner you place an order, the sooner we start preparing your item(s). We will process the refund when we get the returned package and confirm that the product has the problems mentioned. All of our dresses are made to order, whether you ordered a standard or custom size, both require tailoring time. Our innovative approach brings you the best in formal wear at affordable prices and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. If you would like to cancel your order, please login to My Orders, select the order you need help with, and request a cancellation. But the points used for your order will not be refunded. Website is user friendly, the reviews on each gown were helpful in making our decision. . 2. We are really impressed with the quality!! We sincerely hope you could give us a try. If an item doesn't work out and another one is needed, a return will need to be processed for all unwanted items (if eligible per the return policy) and a new order must be placed for new items. In case your order cannot be shipped on time, you may keep or cancel it. 3. As of April 14, 2022, JJ's House does offer free return policies. The basket should have a clean fabric on the bottom of it. We also understand that colors on your computer screen can be a little different to how they appear in person. Because of this, we are unable to refund these fees or apply them to future orders. I took a chance to get something "custom" that was not returnable and it was worth it. Please include the reason for return and photographs for verification. 1. I read reviews that mentioned their sizing was generous. Customers can also place a test order to check the total cost. Oxidized silver is easily damaged. The price would vary by country and shipping company. These are all the steps you should follow: Once we send the request to the company, well also provide you with a return label so that you can send your product for free. I will shop here again and recommend this company. If you feel like JJs House return policy isnt too clear or that the return process is complicated, we have a solution! This handy guide to the JJs House return policy is here to help you grasp the ins and outs of this brands terms and conditions when it comes to returning a product. 3. We reserve the right not to accept the returns without prior approval from our Customer Service. General Return Policies Contact JJsHouse.com Customer Service to initiate the return process within 7 days upon receiving your item(s). Does JJ's House require a receipt to make a return? 3. If you insist on returning such items, please submit your request to our customer service team by following instructions: 1. Once the tailoring process has begun, there will be Labor Costs and Material Costs, with this in mind, please refer to our cancellation policy below: 2. We recommend checking your junk and spam folder if you're having trouble finding it. I like the quality of the dresses. Feel free to use the picture if you want. If your country is on the list which we offer return labels, you can choose between "JJsHouse delivery service" and "Self-Sending". If your shipping destination is not available at checkout, please just Contact Us. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Does JJ's House accept in-store returns? 2. Contact JJsHouse.com Customer Service to initiate the return process within 7 days upon receiving your item(s). I have suggested jj's to several people and when my son gets married next year, I will be ordering my mother of the groom dress! Any purses that are not often used should be kept in your luggage, which ensures that they are in clean condition and thus no need for dusting them off. Please send your item(s) using local post within 7 days from receiving the return form. Each of our dresses is totally made to order according to our pictures. * Original shipping fee & return shipping fee will not be refunded. 1. - Orders cancelled beyond 120 hours after payment confirmation will be eligible for a partial refund of full shipping cost only. For more detailed refund time instructions, please check the "Refund Details" section of this article. If your country is not on the list, "Self-Sending" would be the only option. Paid extra for custom fitting and have been delivered an item labelled as one colour but is a completely different colour, wrong dimensions. If you're a new customer, checkout as guest now. If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you. The bag may also be conditioned with a leather conditioner if necessary. Mom's Moment - Up to $500 Cash Prizes Just Waiting! Please send your item(s) using local post within 14 days from receiving the return form. We cannot process the return of any faulty item. For customers who placed orders using online payment methods: Refunds only begin once a returned package has been scanned and confirmed back into our warehouse. If your measurements align with our size chart, I suggest you choose standard size. DON'T BUY FROM HERE THEY DO NOT RESPOND NOT EVEN WHEN YOU TRY TO CALL. Suede bags can be cleaned using the ordinary erasers for pen and pencil. - Orders cancelled within 72 to 120 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price. When we receive the returned package, the item(s) will be inspected to ensure it is in its original condition and has the issues stated in the return request. This review was chosen algorithmically as the most valued customer feedback. Therefore, we encourage you to inspect and try on all items as soon as they are delivered. Well also show you how you can send a return request letter in a matter of minutes with DoNotPays assistance! FOR ALL RETURNS: Sit back and relax while we do the work. Well fill out all the necessary court forms, generate any legal document you need, get it notarized remotely, and fax it to any recipient of your choice.

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