thredup change shipping address

I received my package and got all the items on my order but, one item in particular which was a pair of black Nike leggings had two holes on the inside of the leggings in the waistband. Some value brands are ineligible for a payout, but you can still send them in. Once your kits been processed, your eligible items will be listed on consignment for 30 listing days. In these cases, we recommend establishing a mail forwarding address. Directly to your inbox. A long registered date for thredup.com can be seen as a positive aspect for thredUP as it indicates a commitment to maintaining the website and its domain name for a long period of time. You will receive notifications when we receive your bag, when your items are processed, and when you receive credit in yourNATION LTD account. Desired outcome: We do not have access to detailed information, but the reasons provided were: Schedule pickup online, leave your packages on your doorstep, and your mail carrier will pick them up during regular mail delivery. to see if an update to your shipping address is possiblemake sure to include your order number and new address. Plus, with this Thredup coupon, you can enjoy an extra 20% off at checkout! Please reach out to nationltd@thredup.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. I would like ThredUP to restore my account, give me my $10 credit and allow me to use my new debit card for new orders. I would love my refund but more I would like to see this company shut down for fraud. 1. Higher-end brands get you a higher percentage of the payout. Refund Requirements: Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc. Having sold my fair share of clothes on ThredUp, I would not recommend it. When I contacted support, after MUCH searching and run around to do so, I was told "I see that your return was refunded as thredUP credits because whoever created the return, selected thredUP credits as the preferred refund method." OAK + FORT is partnering with thredUP to allow customers to turn their gently used clothes into OAK + FORT shopping credit. Our inventory is constantly changing because we receive items from our customers closets. *$20 discount valid on purchase of full-price Madewell branded jeans made in Madewell stores or at madewell.com when you contribute one pair of jeans to Madewell's denim upcycling program. ). Original shipping charge for returned items will not be refunded. Final-item sales may not be returned.Your refund will be issued to your original form of payment. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. AllAthleta Preloved items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. Can I return items at thredUP? Once an order has been processed, the shipping address cannot be changed. The 14-day timeframe starts when an item is delivered, not the order as a whole. "Hi Chanel, thredUPs Resale-as-a-Service (RaaS) platform is enabling resale at scale for some of the worlds largest retailers and brands. If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. Easily send outbound and return packages directly through USPS. Type in your activation code (bag number) or the tracking number for your kit on the activation page. Can I track my items after I send them in? I've given this site three chances to prove themselves, but I've come to the conclusion they're just a money laundering site at the customers' expense. Have limited signs of wear, including pilling, fading and shrinkage. Currently, we only accept preloved jeans at Madewell stores (any brand, any fit). Refund Requirements: Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc. Be sure to activate it here. Multiple items may be sent in one package, as long as the return slips are included. thredUP is concealing their identity using a paid service on a publicly accessible database for domain names, creating legitimacy concerns and reducing user trust. We do the rest! Hi, There is no time period in which you have to spend yourNATION LTD credit as it has no expiration date. Items purchased with thredUP store credits will always be refunded back as store credits Thred up return Policy: Once your order has been shipped, you will receive an email with tracking information. Back in August 2022 someone hacked my THRED UP account and made purchases in the amount of $1,185.00. I never got a refund so I checked the site. If the estimated delivery time frame for your package has passed, please contact oakandfort@thredUP.com with your order number, and well be happy to track your package. In these cases, we recommend establishing amail forwarding address. On top of buying trendy thrifted clothing, you can also check out the Thredup sell option. in someones cart) does not count toward its 30 day listing timeframe. To write a complaint about thredUP and get an answer from the officials of thredUP, Complaintsboard.com's objective complaint writing and answer providing system can be used. Take up to 60% off shoes, handbags, clothing, and more styles + free shipping when you apply this Thredup coupon code. Since I financed this purchase wit Afterpay, I contacted them for assistance. Visit our Trade In page to print out a digital label for use on any box, envelope, or bag. Have a Clean Out Kit from a store or online purchase? YES cut as in by a person. If you decide that an item that isn't the right fit for you, we invite you to visit your returns page to process a return request. Our Customer Service team would be happy to assist you. Provide your existing PO.P account email to help avoid delays in receiving your credit from PO.P. thredUPis transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. I would like my money sent via the paypal I have set up through their website, Refund not issued to my credit card as stated in your policy, refund return amount to my the credit I used for my purchase. This can provide reassurance to potential customers seeking quality products or services. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. It takes approximately 1-2 business days to process your order. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. Please note that we are unable to create prepaid labels for Alaska, Hawaii, Puerto Rico. If you arent completely in love with your pieces, or they dont fit quite like how you imagined, you can contact Thredup customer service to start your returns process. Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. Each item has a 14-day return window. Unfortunately, expedited shipping is not available at this time. I wear a size 11, but frequently buy size 12 if I think they may run smaller and being made and purchased directly from China, I ordered them thinking, at the least they will be a size 11. Have a Clean Out Kit from a store or online purchase? Desired outcome: Please reach out to athleta@thredup.com with your order number to request a cancellation. When I asked them to provide me the email they sent - they went quiet. Returns must be sent back within 14 days of delivery. IG @thredup. We looked up thredUP and found that the website is receiving a high amount of traffic. With aVera BradleyClean Out Kit, youll also earn an extra 15% bonus on your payout! Awful experience! All Madewell Forever items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. Retailers listed on this page are curated by Upfeat. Each item has a 14-day return window. Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints. This service is operated under license by Upfeat Media Inc. To see why people love buying and selling with them so much, check out the positive Thredup reviews left by real customers! We hope to expand to other states and countries in the future! View a complete list of eligible items here. You will be paid out after the item sells if it is not returned for the second time. Athleta is partnering with thredUP to allow customers to turn their gently used clothes intoAthleta shopping credit. Please reach out to pop-support@thredup.com with your order number to request a cancellation. thredUPs Resale-as-a-Service (RaaS) platform is enabling resale at scale for some of the worlds largest retailers and brands. Buying (and wearing!) Have limited signs of wear, including pilling, fading and shrinkage. View Transaction History I feel they grew too large to handle the amount of clothes coming in and their customer service definitely got worse. If you have additional questions, reach out to madewellforever@thredup.com for support. The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. to me Directly to your inbox. thredUP.comis transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. If you're a new customer, you can use this Thredup promo code and save up to 50% off plus receive free shipping! Once you've set up your US or UK shipping address and clicked through a cash-back website, you're ready to make your ThredUP purchase. If you have additional questions, reach out to verabradley@thredup.com. To update your shipping address, visit the My Account Details section of your Account tab. They are VERY rude and dismissive when you try to ask about anything. Desired outcome: All Rights Reserved. email from Thred up of return processed: I believe this is just a fraudulent scam. All returns are subject to a $1.99 restocking fee. It is too long by 1/2 inch at least. If a cancellation is not possible due to immediate processing, take advantage of our easyreturns process. Once you select a specific order, a "track" option will appear for you to track your package. All orders are subject to a $5.99 fee per shipment from each shipping location. New customers may be eligible to receive a coupon code for for free shipping, as well as a discount of up to 50% off! If an item isn't returned within that 30-day listing window, youll earn OAK + FORT credit in 7-14 days for the items that sell. Have no damage, such as missing parts, rips, stains or odors. The 14-day timeframe starts when an item is delivered, not the order as a whole. Complete. You will get notifications when we receive your bag, when your items are processed, and when you receive your Madewell e-Gift Card. Is this your company? AllPO.P Second Hand items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. Reach out to us at nationltd@thredup.com. Plus, enjoy free shipping on your purchase. Vera Bradley Forever Favorites items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. In these cases, we recommend establishing amail forwarding address. Please email us atpop-support@thredup.com with your bag number or kit tracking number and well activate the kit for you. What if I forget to activate my bag before mailing it back to thredUP? You are responsible for your own return shipping cost and arrangement, so keep your receipt and the tracking number. After it is received, it will take up to four weeks to process. NATION LTD credit is store credit and can be used to purchase any items in store or online atnationltd.com. They paid pennies for them, did not return some of my items when I paid $10.99 to have them returned and now I find out that they gave away my Hunter rain boots when I specified I wanted them back. We currently only ship to the United States. It was only 30 days past the year so I asked them to convert back and they said it's not possible. By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. Please reach out to pacsun@thredup.com with your order number to request a cancellation. I have no gift card and cannot get them to answer where that gift card is. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. Items were considered off-trend Note that thredUP cannot be responsible for orders going through Customs, and Customs can take an indefinite period of time to process . We conducted a search on social media and found several negative reviews related to thredUP. By making it easy to buy and sell secondhand, thredUP has become one of the world's largest resale platforms for women's and kids' apparel, shoes, and accessories. View a complete list of eligible items here. Please note that changes made to your shipping address will not apply to orders already placed. Buying (and wearing!) thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. Note: The time that an item is unavailable for purchase (e.g. Discount cannot be applied to previous purchases or the purchase of gift cards and cannot be redeemed for cash or combined with any other offer. So, when you want to order restricted items from the Thredup store, you simply enter the address MyUS provided and get your packages shipped there. While I was able to work with the Thred Up customer service to stop the sale and shipment of goods, I was NEVER refunded the money. Unfortunately, expedited shipping is not available at this time. Expensive ones. Unfortunately, expedited shipping is not available at this time. This set off a red flag in our system which caused it to cancel the orders after they were placed. We found clear and detailed contact information for thredUP. This will surely increase the credibility of your complaint. Initial thredUP complaints should be directed to their team directly. You can earn 4%- 56% of the estimated resale value of the listed items per kit. OAK + FORT credit is store credit and can be used to purchase any items in store or online at oakandfort.com. There is no way to return these for "not as described" as I would lose my shipping charge and this BS $1.99 restocking fee. thredUP is an online thrift fashion marketplace. Once an order has been processed, the shipping address cannot be changed. I cant find my size or a color for a specific item. I combed through their website and there is NO mention of this policy. I have used ThredUp for several years and had good experiences when they first got up and running. Funny how I can receive an email asking for my feedback on how a customer service rep assisted me when I never received any contact from anyone to address my issues. Press the space key then arrow keys to make a selection. Click here to get notifications about new complaints of thredUP. Promotions, new products and sales. Done. I can see that boots from your bag I sent emails and was told I would have to wait 7-10 days for a response. By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. See a list of ineligible brands here. You can see where your item is being shipped from in the Shipping Location section of the item details page. All international orders are shipped through APC with standard (4 to 9 business days) shipping. My name is Kathryn Goodfellow-78 Prospect Ave., Norwood, Mass. You can see where your item is being shipped from in the Shipping Location section of the item details page. Funds converted to gift card without my knowledge. But I would not have bought them knowing this. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. All items are subject to a $1.99 restocking fee By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. Their follow-up on clean out bags is terrible. All of the products sold through thredUP have been sent to the San Francisco-based company by users just like us. My order was delivered, but on the threadup site it still shows as 'in transit'. Step 3: Buy ThredUP Products from the Official Website. Kind regards, Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. Once youve dropped off your kit to USPS or FedEx, delivery to thredUP can take up to three weeks. By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. You can return your items within 14 days of the delivery. Thredup Selling Reviews. Our Customer Service team would be happy to assist you. After it is received, it will take up to four weeks to process. Please visit our Returns page to process your return. If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. If you choose Return Assurance, those fees will be automatically deducted from any earnings. Be sure to activate it here. The shipping "bundle" stuff is horrible!!! Provide your existing Vera Bradley account email to help avoid delays in receiving your credit from Vera Bradley. Then I got this email from them to 'clarify' the situation: First-time shopper? We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was heldIf you don't receive your order within 14 days, please reach out to pop-support@thredup.com. Desired outcome: Reach out to us at athleta@thredup.com. Company Description: . Once an order has been placed, we cannot change the chosen payment method. You can request a refund if your item is in the same condition in which you received it. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was heldIf you don't receive your order within 14 days, please reach out to nationltd@thredup.com. Get the latest fashion trends for a fraction of the price when you shop high-quality second-hand clothing and accessories from Thredup! Some value brands are ineligible for a payout, but you can still send them in. Dont forget to turn on push notifications to get alerts sent right to your device so you never miss out on top Thredup discounts! By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. Shopping secondhand conserves resources by avoiding new clothing production, reducing carbon emissions, and energy and water consumption. Reach out to us at madewellforever@thredup.com. Click Activate a Kit and youll be redirected to an activation page. Customer Support" For jeans: Madewell will give you $20 off a new pair of Madewell jeans for each pair you trade in. Please reach out to madewellforever@thredup.com to see if an update to your shipping address is possible make sure to include your order number and new address. You cannot return or get a refund for any final sale items. There is no time period in which you have to spend your Vera Bradley credit as they have no expiration date. Once shipped, you should receive it in 3-8 business days. thredUP is located at 114 Sansome St., 5th Floor, San Francisco, California, United States - 94104. I wanted to talk to a service agent about this and have tried contacting them multiple times. Read More TDUP Stock News Headlines Please visit ourReturns pageto process your return. thredUP | An Online Consignment & Thrift Store Women Women Premium Premium Designer Designer Shorts Handbags Shoes Plus Maternity Juniors Tall Petite J.Crew Ann Taylor LOFT Lularoe BCBGMAXAZRIA Lululemon Athletica Talbots Free People Lilly Pulitzer Madewell View All Women's Brands Sweaters under $12 Shop Now New arrivals New with tags Revive Desired outcome: We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. How do I resolve this other than to turn to you? Vera Bradley is partnering with thredUP to allow customers to turn their gently used clothes into. On top of their already low prices, you can always find different Thredup coupons and Thredup promo codes to knock even more money off your already amazing deal. Visit our Trade In page to print out a digital label for use on any box, envelope, or bag. Have a Clean Out Kit from a store or online purchase? I have no gift card and no money now. You won't want to miss out on all these new styles, with tons of dresses, jeans, jackets and coats, shoes and more great clothing at a discounted price. I want my boots back or I want the replacement value reimbursed to me. It takes approximately 1-2 business days to process your order. We will keep you updated every step of the way via email. If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. This has been over a week ago so I went through the process of contacting them again and was told that I had to keep waiting to hear from them. ThredUp Inc. was incorporated in 2009 and is headquartered in Oakland, California. You can see where your item is being shipped from in the Shipping Location section of the item details page. Higher-end brands get you a higher percentage of the payout. Return Completed - Status Bar Please reach out to oakandfort@thredUP.com with your order number. However ComplaintsBoard has detected that: I second your complaint, I would like to talk with a customer service Umm..You must work for them. Can I change the payment method on my order? Items were unclean or stained Once an order has been placed, we cannot change the chosen payment method. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 4 social media accounts. Returns must be sent back within 14 days of delivery. Higher-end brands get you a higher percentage of the payout. There is no phone number anywhere for Thred up. Buying (and wearing!) If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. You can find contact details for thredUP above. Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. If you decide an item isn't the right fit for you, visit our returns page to process your request. And its funny they don't accept some items that are new while they send me stuff that has been torn or cut with sizors. We currently only ship to the United States. * Once processed, it may take your bank up to 7 business days to credit the refund to your account. Once youve dropped off your kit to USPS or FedEx, delivery to thredUP can take up to three weeks. We currently only ship to the United States. No matter what your sense of style is, youre bound to find cute and trendy clothing to match your wardrobe. Once youve dropped off your kit to USPS or FedEx, delivery to thredUP can take up to three weeks. Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc.). If a cancellation is not possible due to immediate processing, take advantage of our easyreturns process. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was heldIf you don't receive your order within 14 days, please reach out to pacsun@thredup.com. Dont forget to check this page as often as possible to find the best Thredup coupon codes and Thredup discount codes! You will receive notifications when we receive your bag, when your items are processed, and when you receive OAK + FORT credit. What items can I send in a Clean Out Kit? Some value brands are ineligible for a payout, but you can still send them in. International Shipping Options. SAFETY NOTICE: ComplaintsBoard has analyzed thredUP and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 91%. If a cancellation is not possible due to immediate processing, take advantage of our easy returns process. If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. Theyve got you covered with a huge selection of second-hand accessories just waiting to be discovered! Is this your company? You can contact thredUP at +1 617 575 9676. thredUP is located at 114 Sansome St., 5th Floor, San Francisco, California, United States - 94104. Your return is complete and your refund of $67.53 has been processed. If a cancellation is not possible due to immediate processing, take advantage of our easyreturns process. Once an order has been processed, the shipping address cannot be changed. You will receive notifications when we receive your bag, when your items are processed, and when you receive credit in yourPO.P account. By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. I hope this clarifies it. While thredUP has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. It's that simple, so just follow this 3-step process and enjoy your ThredUP online shopping spree! Please reach out topacsun@thredup.com with your order number. I am happy to help you. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 4 social media accounts. Lo and behold when they finally processed my box after 3-4 months of waiting, the Burberry Have contacted them several times about sending my stuff back In these cases, we recommend establishing a mail forwarding address. All you have to do is send your items back in the mail, and you can expect a refund within 5-7 business days, depending on the original payment method. All Rights Reserved. We currently only ship to the United States. Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. If your order is arriving in multiple shipments, you may have different return windows. Vera Bradley will send an email explaining how to access your shopping credit. 20 active Thredup promo codes and coupons. Please email oakandfort@thredUP.com with your Order Number, and we will take it from there! Refund Requirements: Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc. Ive tried every way to reach them but there is NO customer service number or email address to contact them. Confirm with your delivery provider to see if the package was held. This is the third time I've had this happen too.They just ignore your emails too easily. As a result, only 2% of 94 complaints are resolved. The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. You will receive the tracking information in your email and your Orders section on the website. Reach out to us atoakandfort@thredup.com. Once your order has been shipped, you will receive an email with tracking information. Promotions and discounts will not be reimbursed We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office, Search around your porch or property in case the package was placed in a secure and hidden location, Confirm with your delivery provider to see if the package was held. Youll receive an email confirmation once your kit is activated. All orders are subject to a $5.99 fee per shipment from each shipping location. Search around your porch or property in case the package was placed in a secure and hidden location. You can return your items within 14 days of the delivery. If you want to shop second-hand clothing online but don't know where to start, why not try a Thredup Rescue Box? Thredup.com has a valid SSL certificate, which indicates that the website is secure and trustworthy.

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