virgin atlantic car hire cancellation policy

All rentals are subject to availability and the car rental companies' standard Terms & Conditions apply. If a mistake has been made we will allow you to amend the name to reflect the correct spelling in the passport, up to 2 hours before the flight is due to depart. The lead name shall be responsible for the administration and correspondence in regard to the booking and warrants that he or she is aged 18 or over and has the authority to make the booking (and any amendments and/or cancellations) on behalf of all the persons in the booking. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given, your booking may be cancelled. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. Show your Flying Club membership card on collection of the car. In the meantime check out our FAQs to see if this can help answer any immediate questions. You can earn from250 to 1000points when you hire a car with Avis. If we become aware of, or are notified of, any fraud or illegal activity associated with the payment for the booking, the booking will be cancelled and you will be liable for all costs and expenses arising from such cancellation, without prejudice to any action that may be taken against us. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF 13.1. General SIXT Terms & Conditions apply. Your rights to a refund and/or compensation from us are set out in these Booking Conditions. 10.2. If this occurs overseas then you will become responsible and liable for arranging and paying for your return journey home in addition to any other members of your group who cannot or will not travel without you. If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. No licence is granted in respect of those intellectual property rights; and. You can find out more about the services we offer for passengers with special requirements by visiting our dedicated mobility, assistance and medical help page, or the assistance at the airport page. By proceeding with a booking, you acknowledge that you have read and understood all of the terms and conditions which apply to it and agree to be bound by them. Should you decide to cancel due to a price increase of more than 8%, you must exercise your right to do so within 14 days from the issue date printed on your invoice. The organiser has to provide assistance if the traveller is in difficulty. Please also see clause 11.1 (Air Passenger Rights and Air Travel Organisers Licensing (Amendment) (EU Exit) Regulations 2019). If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. On very rare occasions unforeseen events may cause a lengthy onboard delay either before take off or after landing. WebVirgin Atlantic Cancellation Policy for COVID-19 Virgin Atlantic Cancellation due to Illness Procedures for Virgin Atlantic Ticket Cancellations Procedure 1: Virgin Atlantic Ticket Cancellations via Airport Procedure 2: Calling to Make Virgin Atlantic Cancellations Procedure 3: Virgin Atlantic Cancellations of Booking Online Points cannot be earned where a corporate partner's policy preventspoints being awarded. 11.1. In order to give you some thinking time, if you call our Customer Service Centre directly or make a booking on our own website www.virginatlantic.com we will allow you: These apply for a maximum of 24 hours after the reservation is made as long as that reservation is made one week or more prior to a flight's scheduled departure. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. Earn Points on the total Pay Now car hire booking rates During the promotional period of 12:01AM AEST on 11 August 2022 to 11:59PM AEST on 31 March 2023 (Offer Period), Velocity members will earn Velocity Points at the applicable base earn rate for the full listed purchase price of their Pay Now car rental bookings booked via Airport charges and In the event a refund is paid to you, we will provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy and pay compensation as detailed below, except where the cancellation is due to unavoidable and extraordinary circumstances (see definition above) or because the minimum numbers have not be reached. TRAVEL AWARE STAYING SAFE AND HEALTHY ABROAD More information is availablehere. We endeavour to ensure that all the information and prices on our website, in our brochures and on other promotional materials are accurate, however, occasionally changes and errors occur and we reserve the right to correct prices and other details in any such circumstances and at any time. Pregnant women may be required to provide medical documentation confirming fitness to travel. Such events include, without limitation: war or threat of war; riot; civil unrest/strife; hostilities; political unrest; health risks; infectious diseases; epidemics and pandemics and government measures to combat such outbreaks; the act of any government or other national or local authority or the act of any airport, port or river authorities; industrial dispute; sanctions; lock closure; natural or other disaster (including, without limitation, chemical or biological); nuclear incident; terrorist activity and/or its consequences or the threat of such activity; adverse weather conditions; closure of airports; fire; volcanic eruption; flood; drought; re-scheduling or cancellation of flights or alteration of the airline or aircraft type by an airline and unforeseeable technical problems with transportation, airport, port or airspace closure, restriction or congestion; flight or other travel restrictions imposed by any government, regulatory authority or other third party; Sargassum Seaweed (or similar); consequences of Brexit; and all similar events outside our or the concerned suppliers control. TRAVEL AWARE STAYING SAFE AND HEALTHY ABROAD Our Contract with you and the laws and applicable standards of the country in which your claim or complaint occurred will be used as the basis for reviewing your compliant. Flying Club members can unlock unbeatable benefits when matching their Flying Club status with the correspondingSIXT status! For full details of what personal data we collect about you, how and why we use it, who we disclose it to, and how we protect your privacy in accordance with the UK GDPR, please see our Privacy Policy at https://www.virginholidays.co.uk/important/privacy-statement . Resort credits provided or offered by hotels do not form part of your package holiday or Contract with us. Any voluntary and additional changes made by you when on holiday will incur additional charges. In order to do this, we try to provide you with as much information as possible about the policies and procedures that may affect your travel including: Booking policies and mistakes Present your Flying Club membership card forgreater benefits. Travel to certain destinations may involve greater risk than others. Qualifying rentals are car rentals of a single vehicle for one (1) or more consecutive days (a qualifying rental means each consecutive twenty four (24) hour period). You may not otherwise copy, distribute, modify, reverse engineer, or create derivative works from Access Software. You will be asked to enter your Flying Club membership number when booking and remember to show your Flying Club membership number on collection of the car. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until were able to ring you back. There will be a charge of 30 to amend each name. For over 30 years, Virgin Atlantic has been one of the worlds favourite longhaul airlines. If we havent notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. Pre payable State/Local Taxes and Surcharges. Since we incur costs in cancelling your travel arrangements, you will be required to pay the applicable cancellation charges, where applicable, as set out below: Period before departure within which notice Please note: Certain arrangements may not be amended after they have been confirmed and any alteration could incur a cancellation of your travel arrangements and a cancellation charge of up to 100% of the relevant part(s) of the arrangements. 1.1. All materials published on this Web Site (including, but not limited to articles, features, photographs, images, illustrations, audio clips and video clips, also known as the "Content") are protected by copyright, trademarks or other intellectual property rights and are owned or controlled by Virgin Atlantic Holidays, or the party credited as the provider of the Content. Wherever you go, we're already there. Follow the link for details on how to send us your feedback. Follow the link for more information on our overbooking policies. Our Customer Service agents will advise you of other fares that may be available and will help identify the lowest published fare for your needs. received cancellation confirmation mail mail had a voucher instead of the refund (trap 1) had to go online and cancel the voucher to get the voucher refunded (trap 2, what an odd phrasing!) Where this event occurs within 14 days of your departure date, you must contact us as soon as possible to discuss your options, as you may not be able to travel as planned. There must be 1 adult per child under two years of age travelling, please adjust your passenger number, To book online please select a maximum of 9 passengers, to book 10 adults or more please call 0344 557 3978. This compulsory charge is not covered when pre-paying any daily service charge. This will be the case even if the travel services did not comply with the laws and standards of the UK which would have applied had those services been provided in the UK. Please choose an option below. Where necessary and appropriate overnight accommodation and meals will be provided until the next available flight departs. Customers can choose from a mix of different vehicles, starting with compact automatics and going all the way to vans. Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. You will, however, be charged for any increase over 2% and if the increase in price is more than 8% of the price of your total travel arrangements (excluding insurance premiums and amendments charges), you will have the option of (i) accepting the price difference and paying the additional amount due; or (ii) accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality, you will not have to pay more but if it is of lower quality you will be refunded the difference in price); or (iii) cancelling your booking and receiving a full refund of monies paid, except for any amendment charges and cancellation charges already incurred. WebVirgin Atlantic Partner Hub Policies Refund policy Refund Policy Virgin Atlantic Global Refund Policy All refund transactions for tickets issued are to be managed via your GDS, including calculating, processing and reporting. Free upgrade to the next car group (upon availability). Your booking and ticket must reflect your first and last names only. Bookings made by credit card or debit card no longer incur a fee. Retroactive mileage collection is only possible within 6 months from the vehicle return date. 15.3 In respect of non-package arrangements, we act as an agent (retailer) and we are selling on behalf of a third party. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday. If you cause damage to the accommodation in which you are staying, you must fully reimburse the accommodation concerned for the cost of the damage before the end of your stay (if the cost has been established by then) or as soon as it has been established (if later). WebVirgin Atlantic policies Conditions of carriage Article 10 Refunds 10.1 Refundable Tickets (a) Some Tickets are sold at discounted fares and may be partly or completely non-refundable if you cancel your booking. You may have to pay extra room charges e.g. Virgin Atlantic Holidays Booking Conditions. Period before departure when Compensation payable per adult If you have non-refundable trips booked for the future, ensure you buy alternative coverage as soon as you cancel as, of course, you could fall ill at any time.) For more information on flights departing from US airports only please see our Contingency Plan for Lengthy Tarmac Delays. Under the Air Passenger Rights and Air Travel Organisers Licensing (Amendment) (EU Exit) Regulations 2019, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. For the latest information on Covid-19 you can check our FAQs here.. However, we regret we will be unable to make any refunds (unless we obtain any from our suppliers), pay you compensation or meet any costs or expenses you incur as a result. In relation to the price of packages, we will absorb, and you will not be charged for any increase equivalent to up to 2% of the price of your total travel arrangements, which excludes insurance premiums and any amendment charges. Claim a refund for flight disruption Read more. If you fail to follow these procedures, your right to compensation may be affected as we will have been deprived of the opportunity to investigate and rectify the problem, which may affect your rights under this Contract. 3. If you book and pay for your ticket through a travel agent you must apply to them for your refund or refund advice. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. Keep all copies of your original receipts until the correct amount ofpoints appear on your account. years of age may be subject to additional costs. Accessibility | They are based on a minimum stay, are non refundable and you cannot subsequently change dates or flights. Your contract will be with Virgin Holidays Limited,(trading as Virgin Atlantic Holidays), registered company number 01873815, with registered address at Company Secretariat - The VHQ, Fleming Way, Crawley, West Sussex, United Kingdom, RH10 9DF; a member of ABTA with membership number V2043 and ATOL holder number 2358. With a wide range of vehicles including Premium, flexible booking conditions, Hertz Gold Standard Clean and lots more benefits for Virgin customers, we make sure you can travel safely and flexibly, whenever and wherever you rent a car. Hertz offer all Virgin Atlantic passengers and Flying Club members -. Alternatively, you can email the team at groups@virginholidays.com. Copying or storing of any Content for other than personal use is expressly prohibited without prior written permission from Virgin Atlantic Holidays or the copyright holder identified in the copyright notice contained in the Contents; 1.3.2All copies must maintain copyright and other intellectual property notices contained in the original material; 1.3.3The products, technologies or processes illustrated or described in this Web Site may be the subject of other intellectual property rights reserved by Virgin Atlantic Holidays or by other third parties. Flight disruption policy Read more. Some tickets, particularly special offers, sale and net fares are not refundable. Reliability and assurance:A complimentary 24 hour roadside assistance service anywhere in the UK, the USA and most countries throughout the world. Many of the flights and flight-inclusive packages on this website are financially protected by the ATOL scheme. Flying Club Red members receive theSIXT Express Card, Flying Club Silver members receive theSIXT Gold Card, Flying Club Gold members receive theSIXT Platinum Card. Nothing in this Web Site shall constitute an offer to sell any securities and must not be relied upon in relation to any investment dealings. 7.3. single room supplements, pursuant to clause 8.2 above. Booking through Virgin Atlantic Holidays Retail Stores and Call Centre. We strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses, as well as ensuring you have cover for any activities you have booked, including additional cover for skiing/extreme sports/adventure travel and all other activities you have booked. WebJoin Flying Club for free and earn Virgin Points on every Virgin Atlantic flight, and redeem them on fabulous rewards like upgrades, flights and much more. of cancellation is received by us % of total booking price, More than 84 days Loss of deposit*, 57-84 days 30%, 37-56 days 50%, 22-36 days 70%, 7-21 days 90%, Less than 7 days 100%. As a result, you will benefit from an ATOL certificate, a scheme which offers you financial protection and ATOL assistance in Keep all copies of your original receipts until the correct amount ofpoints appear on your account. Terms and conditions | Local Excursions/Activities/Events/ Resort Credits. Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.

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